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We have been informed that a few people have problems using the X.B.I.T PC-Flash software on systems running Windows®XP.
It took a while to investigate that problem but we think we have found the reason now:
We have tested the PC-Flash software together with the X-B.I.T hardware successfully on several PCs running Windows®XP. We can confirm that the problem is not only caused by the operation system itself. The error occurs when using Windows®XP together with a certain "NEC" chipset on your PC-mainboard. However this is a problem which is very difficult to track down since we can not test the software on all the different combinations of operation systems and chipsets out there. Due to the large number of different chipset manufacturers it might turn out that there is another combination of Windows®XP and a chipset which could cause similar issues.
We tracked down the problem and we will have a patch ready for you latest on monday the 13th 2003. Unfortunately we will have to reprogram the USB-controller of the X-B.I.T if you are using Windows®XP together with a chipset which is causing the PC-Flash software to lock up. If that is the case please send back your X-B.I.T to your supplier, we will reprogram/exchange all devices quickly. We are sorry for the inconvenience but please be aware that we designed our product according to the official USB standards and that the problem is not caused by us however some PC hardware manufacturers do not go inline with those standards.
If you are using Windows®XP and if you have problems with the PC-Flash software please let us know the type of chipset and PC-mainboard you are using. Rest assured that we will offer support through our distributors and reslove all issues.
It is rarely possible that a special lubricant contained in the hollow shaft of the pogo pin can cause connectivity problems.
Please clean the pogo pins with a dry and fuzz-free cloth carefully (you can also use a bit of alcohol if need be.)
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